Free Delivery in Singapore
For almost all orders placed with nalno.com within Singapore, you can get opt for free delivery. For orders above $35, the delivery will be done by (Singpost Normal Mail Policies apply, contact Singpost directly for full details):
How exactly it will be sent will be chosen by us based on item, delivery location and our own business requirements.
For orders below $35, free delivery will be done by Singpost Ordinary Mail (Non Standard). If you top up a small amount, you can get your ordered delivery by the above, which for 1st 2 options include tracking and insurance and all require a signature by anyone at the given address receiving the item.
Facts about Singpost Ordinary Mail:
So when you choose Singpost Ordinary Mail, do note you have made the choice to go for a budget service, same way as if you were to fly on a budget airlines you do not expect to be served a meal or if choose to take a bus where you often have to walk some distance instead of a taxi point-to-point. On our end also we need to make sure the box fits into the letterbox so there most likely minimum packing and also we need to make sure the parcel is as light as possible to accommodate the free delivery and make a fair profit. Conversely for courier, as they have a fixed minimum price (normally up to 5kg and for a medium sized box), we can fit in more packaging and focus on the product being well packed, rather than making sure its small and lightweight.
*We do not take any pictures or videos of posting of parcel, if you do not trust us, either go for courier (they will call you even if you write your own address wrongly), buy in shop or do not buy.
We Do NOT Recommend Singpost normal unless you:
Some of our experience as a seller with Singpost:
Do note the following may NOT ship via Singpost Ordinary Mail (as per their policy):
Lastly, what should you do if you do not get your parcel after 5 working days:
You will get an automated email stating your order has been shipped and that is normally within an hour of it being posted. So you can start the 5 working days to delivery from the following working day.
Your best point of contact is your the counter staff at the post office that serves your house, as if the parcel is not further back in the delivery supply chain, it is most likely to be there. If they do not know where it is, our next advise is to wait for a month to pass and then go down to make a report for lost mail if you do not get it by then.
Also you can directly contact Singpost to find out more about this service, so that you make a fully informed decision. You can talk to their counter staff, call them or go for a web chat on their website.
When you go with Singpost Ordinary Mail, you are taking the risks as stated above. If you are not prepared to take those risks, DO NOT CHOOSE Singpost Ordinary Mail.