The section is to address some common questions and perhaps some not so common ones as well about us.
1. How much is delivery and how long do you take to deliver?
Deliveries are absolutely free within Singapore! We have no minimum order.
You may also arrange for a pick-up at our showroom.
It is located at Golden Mile Food Centre, 505 Beach Road #02-206 Singapore 199583.
Deliveries can be arranged on the same day as receipt of order and up to 28 days (small orders (<$10) may take this long as we try to match them with larger orders). We usually deliver in person, but if payment method is not COD and payment is already made, we may employ Singpost or another courier company to fulfill the delivery. Generally orders of above $100 are delivered in 72 hours. If you are ordering and need the items urgently, we recommend you self-collect (if you order and want the items within 3 days). If we are able to meet your urgent order, a delivery charge maybe applicable.
Also a very important note for COD, it will most likely take longer to receive your items with this payment term (as other types of delivery methods are eliminated) and we will email (and also maybe telephone) you to confirm the delivery. We often get no response from these forms of communications and if that is the case, your order will be simply canceled.
2. Do you have an address we can come to view products?
Yes we do have a retail shop. It is at 505 Beach Road, #02-206 (Building is commonly known as Army Market). Our opening hours is from 11am to 7pm on most days, Sunday we are open from 12-4pm and we are closed on Wednesdays. Do note that there are 3 or 4 buildings with the wording "Golden Mile" in them, so make sure you come to the Golden Mile Food Center (Hawker/food center building).
3. Do you have stock of items?
Maybe! As Nalno.com has always been the lowest price competitor and we like selling to people who prefer paying the lowest prices for their items, we do not stock all items in our shop, as we would not be able to offer the lowest prices in Singapore. So some items are available on pre-order only and maybe not be in the shop. So if your priority is to keep money in your pocket, do contact us to check if your item is available.
4. What is your pricing like?
In Singapore (and probably in Malaysia and Indonesia), we are definitely the most price-competitive business. You should do your own survey if you are interested in getting these kind of items at the best price.
We strive to sell our prices as low as possible. As most of our competitors have taken the position of being expensive, we believe most customers prefer to pay less, especially for the EXACT same thing.
We are so confident of our pricing, we have put our competitor pricing beside ours for your quick reference. Some prices you can also see the abbreviation of our competitors, so you know we are not creating fake prices like many of our competitors. If you know a cheaper competitor, also let us know, if we are not the most competitive, perhaps we should not sell the item.
5. Why is your prices so competitive?
I think first and foremost, we at nalno.com look at our prices from the customer's perspective. In today's marketplace, with Amazon.com and many other online sellers, price transparency exists to the smart customer (if you are not in this category, its about time). So there is no point trying to bluff our way and price our products as we wish (although evidently many shops in Singapore still do so). In general, we are around 15%-20% cheaper than our competitors.
The 2 main reasons why we are the most competitive is that we run our business more efficiently than competitors and secondly we are not as greedy as our competitors. Nalno.com is not a home-based running or part-time business, we have a retail outlet near the heart of town so obviously we need to manage ourselves well to be cost competitive.
6. What range of goods do you carry?
We carry mainly camping and fishing equipment. This would include stuff like camping tents, backpacks, sleeping bags, knives, binoculars, headlamps and flash lights. We have a fairly wide variety of brands, including some more familiar brands like Maglite torch lights, Coleman, Cold Steel knives, Leatherman multi-tools, Gerber cutting tools to less common brands in Singapore like Eureka tents, Buck knives, Bushnell binoculars and Coghlan's camping accessories.
In general, camping equipment would loosely cover hunting equipment as well and some tactical equipment as well. Our buyers would be anyone who simply wants to camp at East Coast to someone looking to climb mountains to jungle survival training. You can search products by activities if you find that useful to you.
For our Fishing Range, we focus mostly on jigging and luring products. Our brands range from Zen Zagan, Rod Ford, Berkley, Z-Man, Daiwa, Decoy, Ganko and many more. There are many items that we do not have the space to stock than you can pre-order at a superb pricing. So do contact us and we maybe able to help you.
7. Do you provide any services?
Yes we do provide a few services. We do engraving (for knives, zippo, etc). For more information, drop us an email at firstname.lastname@example.org. Pricing is $6 per short wording.
We also offer training services for organisations in areas such as camping and outdoor skills training (eg. orienteering or survival skills training).
Do contact us directly for more information.
8. Do you ship overseas?
Yes, if we can ship overseas, we will do so. Nalno.com is based in Singapore, but we do get many requests to ship overseas. We would normally use the postal company to fulfill overseas shipments and the shipping price will be charged as paid (shipping plus packaging cost). We have put the base cost at SGD $20, but your final price (shipping) will only be calculated before shipping. Please note that shipping bulky items will be expensive and for some overseas orders, we may charge in USD instead of SGD (at equivalent exchange rate at time of purchase).
8a. Free Shipping to Malaysia
Yes, you heard us right, we ship free to Malaysia (not just West Malaysia, but Sabah and Sarawak as well). To enjoy free shipping, you simply need to check out the same way just indicating your Malaysian address as the delivery address. Also do note that if you item is of low value, you can expect to wait a month for your items to arrive. You may opt to speed things up and pay for expedited shipping (which we can advise you on).